Help Center
Get clarity. Build stronger causes.
Guides, explanations, and best practices with no middlemen between you and your people.
New to Causfy? Follow this path.
Create your cause
Choose a category, define goals, publish when ready.
Mobilize support
Share, collect signatures, communicate with supporters.
Withdraw when ready
Verify once, withdraw in crypto or local currency (if available).
Popular Topics
Knowledge Base
Find detailed answers to common questions
Getting Started
- How to create and publish your first cause
- Choosing the right category for your campaign
- Writing a campaign story that builds trust
- What evidence to upload (documents, photos, updates)
- Setting flexible vs minimum goals
- Best practices for launching your cause
Self-Custody & Fund Control
- What self-custody means and why it matters
- Understanding why your funds are always in your possession
- What Causfy can and cannot do with your funds
- Why funds are never held by Causfy
- Your security responsibilities
- Wallet management and best practices
Withdrawals & Payouts
- How withdrawals work step by step
- Your digital dollar capital settled in local currency
- Withdrawal timelines and processing
- Withdrawing in crypto vs local currency
- Common payout issues and solutions
- Account verification requirements for withdrawals
Unified Contributions
- Receiving support in crypto, cards, or transfers
- How everything is automatically consolidated in your treasury
- Understanding crypto donations and auto-swap
- Card and bank transfer availability
- Anonymous vs public donations
- What contributors see when they donate
Identity Verification (KYC / KYB)
- Why verification exists and when it's required
- Ensuring a safe and secure platform for all users
- Individual vs organization verification
- What data is collected (and what is not)
- Privacy guarantees and data protection
- Verification process and requirements
Security and Compliance
- ALM verification and impersonation prevention
- Monitoring against fraud and prohibited content
- Prohibited causes and content policies
- Reporting a campaign or suspicious activity
- What happens after a report
- Community safety and platform protection
Self-Custody & Fund Control: You Control Your Funds
Causfy does not hold or control your funds. Our philosophy is: Your wallet. Your funds!
When you create a cause on Causfy, a dedicated self-custodial wallet is provisioned for your account using secure private key derivation. This wallet is generated in a way that ensures Causfy never has access to your private keys, cannot sign transactions on your behalf, and cannot move funds without your authorization.
Funds raised through your campaign are settled directly into this wallet. Causfy operates solely as an interface and orchestration layer, providing visibility, analytics, and compliant payout pathways but never custody.
From a technical perspective, this means:
- Your wallet keys are generated and secured outside of Causfy's control
- Transaction signing authority always remains with you
- Causfy cannot rehypothecate, lend, or redirect funds
- All balances remain verifiable on-chain
This architecture eliminates platform risk while preserving regulatory compliance for withdrawals when required.
Real self-custody is your best option →Withdrawals & Payouts: Global In, Local Out
Your funds are always settled in digital dollars (USDC). This provides a stable, global base that allows you to withdraw without currency volatility.
Digital dollar withdrawals are instant and free. When withdrawing in USDC, transfers are executed directly to your wallet with no platform fees and near-instant settlement.
From this global base, Causfy enables access to traditional financial systems. Depending on your region, you may withdraw funds via international payouts in major currencies such as USD, EUR, GBP, among others.
Local currency withdrawals depend on regional availability. Support for local payouts varies by country and is subject to banking regulations, sanctions, and operational coverage. Not all countries support direct withdrawals in local currency.
You can associate a bank account in your own name or in the name of the campaign beneficiary. This allows funds to be paid directly to the person or organization the campaign is intended to support, including third-party beneficiaries.
In cases where local currency payouts are not available in the beneficiary's country, the beneficiary may associate an alternative eligible account in another supported jurisdiction (for example, an international USD account), provided the account ownership is verified.
For security and compliance reasons, all linked accounts must be validated within the platform before any payout is executed. This ensures funds are delivered to the rightful beneficiary in the supported currency and region.
Check options by country →Fraud Prevention & Compliance Safeguards
Causfy is built to protect creators, contributors, and beneficiaries. While all wallets operate under a self-custody model, Causfy implements mandatory fraud prevention mechanisms required by international compliance standards.
As part of these safeguards, incoming transactions are automatically screened against global risk indicators. If a transaction is identified as originating from a sanctioned source, illicit activity, or high-risk wallet, it is isolated before reaching the creator's wallet.
In such cases, the transaction is temporarily redirected to a quarantine environment. These funds are not accessible to the creator, the contributor, or Causfy itself while the situation is assessed under applicable compliance requirements.
This process is not discretionary. It is enforced to:
- Protect legitimate creators from legal and financial exposure
- Safeguard contributors from misuse of funds
- Ensure platform-wide compliance with international regulations
Importantly, this mechanism does not grant Causfy custody or control over user funds. It functions strictly as a compliance barrier to prevent illicit transactions from entering the ecosystem.
Once a transaction is flagged, further steps depend on regulatory obligations and cannot be overridden by the platform or the user.
Contributors always come first.